Refund policy
Return & Refund Policy
Last Updated: June 2026
At CarryToteLife, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
1. 30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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All included accessories and tags must be attached.
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Proof of purchase or order confirmation must be provided.
2. Free Returns
We proudly offer free returns on eligible orders worldwide.
To request a return, please contact our support team at support@carrytotelife.store within 30 days of delivery.
Our team will provide detailed return instructions and any required authorization information.
3. Refund Process
Once your returned item has been received and inspected, we will notify you of the approval status of your refund.
Approved refunds will be issued to your original payment method.
Refunds typically appear within 5–10 business days depending on your bank or payment provider.
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
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Order number
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Description of the issue
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Clear photographs of the product
We will arrange a replacement, exchange, or full refund at no additional cost.
5. Non-Returnable Items
Returns may be refused if products have been used, altered, damaged by the customer, or returned without original packaging.
6. Contact Information
CarryToteLife
Address:
100 Peace Park Dr
Surrey, BC V3Z 9N8
Canada
Phone:
(604) 541-0569